Online ordering for pickup: each branch's ordering page and the order inbox

Publish a branch's ordering page

In Settings › Online ordering each branch has its own ordering page, closed until you tap Publish. Set the branch opening hours first: pickup times come from the hours, the prep time and the orders allowed per slot. Copy the link to share it or turn it into a QR. Making a new link stops the old one at once.

Steps

1. Set the branch opening hours
2. Choose how guests pay (at pickup / PromptPay), the prep time and how many days ahead they may order, then Save
3. Tap Publish the ordering page and copy the link for guests

Good to know

• An unpaid PromptPay order cancels itself after the time you set, unless the store's QR was scanned or a slip exists.
• Guest names and phone numbers are deleted after 30 days.

Take orders at the POS

POS › Online orders lists online, kiosk, table QR and delivery orders in one place. A new online order needs Accept (or turn on automatic accept). The kitchen gets it the prep time before pickup; a PromptPay order goes to the kitchen only once paid. For pay-at-pickup orders, take the payment at the till as usual before tapping Picked up.

Steps

1. Tap Accept or Reject (with a reason; the bill is voided exactly like a void at the till)
2. When the food is done tap Ready; the guest sees it on their order page
3. When the guest arrives, take payment at the till if unpaid, then tap Picked up

Delivery-app orders

GrabFood / LINE MAN orders do not arrive on their own yet. Record them at POS › Delivery order: photograph the order screen in the merchant app for AI to read, or key it in. The bill goes to the kitchen like a counter order, is closed as paid in app, and the same order cannot be entered twice.

Steps

1. Accept the order in the delivery app as usual
2. On the POS, tap Delivery order and photograph the order screen, or key it in
3. Check the lines and tap Confirm and send to the kitchen