Terms of Use

These Terms of Use (the “Terms”) govern the relationship between the operator of BoxBak (“we”, “us”) and anyone who signs up for or uses the BoxBak service (“you”). BoxBak is operated by Chanchai Munjit, an individual (not yet a registered company); contact support@boxbak.app. By signing up, signing in, or using any part of the service you agree to be bound by these Terms. If you do not accept them, please stop using the service. This English version is provided for convenience — the Thai version prevails if the two conflict.

1. Our service

BoxBak is a browser-based restaurant management system covering point of sale (POS), kitchen display (KDS), ingredient inventory, recipes and costing, reports, team and shift management, QR table ordering, an AI assistant, and other features we make available from time to time. Features that are not available yet are marked “Coming soon” on the feature list, and some features must be switched on by the owner in Settings. We may add, change or retire features, and will try to give reasonable notice when a change affects core use.

2. Accounts and security

• The person who opens the store (the “owner”) must give accurate, current information and have authority to act for the business.
• The owner creates staff accounts and sets their permissions, and is responsible for activity carried out through those accounts.
• Keep passwords, PINs and devices linked to the system confidential. If you suspect unauthorised access, change your credentials and tell us promptly.
• Do not transfer, sell or share an account with outsiders beyond normal use inside the store.

3. Your obligations

• Use the service only for lawful business purposes.
• Do not use the service to break the law, infringe others’ rights, or deliberately record false data (for example fake sales or stock).
• Do not attempt to break into, probe, modify or reverse-engineer the system, or to reach another store’s data by any means.
• The store is responsible for the accuracy of its prices, taxes, receipts and tax invoices, payroll, and for complying with labour, accounting and tax law. BoxBak is a recording and calculation tool only.

4. Free use, credits and charges

• Released features are free. A store’s first branch stays free within the included capacity shown on the home page (for example menu items, tables, devices and media storage). There is no trial period and no card is needed.
• AI tasks and capacity beyond the included amounts use “credits”. The system shows how many credits a task needs before any AI task starts. For AI features the store sets to run automatically, the credits used per run are shown on the settings page where the feature is switched on.
• Free credits (such as the AI credits given at signup, onboarding reward credits and eligible monthly credits) have the expiry and scope shown in the system. They have no cash value, cannot be transferred and are never refunded as money. We may change free credit terms for future cycles without affecting credits already granted.
• Credits are not on sale yet. When they are, the price, validity, renewal and cancellation terms are shown before you pay and form part of these Terms. Card auto-renewal happens only if you choose to turn it on.
• The operator is not VAT-registered, so no VAT is charged and no tax invoice is issued for credits.
• Fees of third-party services the store chooses (such as payment channels, slip verification or messaging), hardware and custom work are not part of free use and follow that provider’s terms.

5. Credit refunds

• Duplicate or incorrect charges caused by us or the payment system — the full amount of the incorrect charge is refunded.
• A service failure on our side lasting more than 24 hours — the share of the service not delivered is refunded.
• An ordinary cancellation stops the next renewal. Credits already bought stay usable until their original expiry, and no money is refunded.
• When a credit purchase is refunded, its unused credits are cancelled. A refund request for a partly used purchase may need additional review.
• Send refund requests to support@boxbak.app. Approved refunds are paid back through the original payment channel within a reasonable time. Nothing in this section limits your rights under consumer protection law.

6. AI features

• AI output may be inaccurate or incomplete. Check it before you rely on it.
• Most AI output (such as items read from a bill or draft menus) is a draft for you to review, and it is not saved as real data until someone with permission in the store confirms it.
• Some features that the store chooses to switch on deliver AI output automatically, with no one confirming it first: the AI analysis in scheduled reports, the daily AI anomaly insight, and AI replies to customers on the store’s LINE Official Account. This output is labelled as generated or answered by AI. The store decides whether to switch these features on and is responsible for using them with its customers. The store can switch them off at any time in Settings.
• When you use AI, the data a task needs is sent to an AI provider for processing, as described in the Privacy Policy.

7. Store data

• Data the store records (menus, recipes, sales, stock, staff records and so on) belongs to the store. We may use it only as needed to provide, maintain and improve the service.
• Each store’s data is isolated at the database level, and key money and stock records are kept in an auditable form.
• Personal data is handled under our Privacy Policy, which forms part of these Terms.

8. Availability

• We aim to keep the service available but cannot guarantee it will be uninterrupted. Maintenance windows may occur, and we will try to announce them in advance.
• The kitchen display keeps working for a while when the internet drops. Closing cash bills while offline will be switched on once it has passed testing; until then the POS needs a connection to close a bill.
• We back up data on the system’s standard schedule, but recommend that stores export important reports regularly.

9. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or special damages or loss of profit or business opportunity arising from the use of, or inability to use, the service, and our total liability for any damage will not exceed the amounts the store paid us in the 12 months before the event. This does not limit rights you have by law that cannot be waived.

10. Suspension and closing an account

• We may temporarily suspend or limit use if we find use that breaches these Terms, threatens the system’s security, or where the law requires, and will explain the reason as far as circumstances allow.
• The owner may stop using the service at any time. After cancellation we keep data for the period set out in the Privacy Policy, so it can be restored and to meet legal obligations, before deleting or anonymising it.

11. Intellectual property

The software, marks, logos and content we create are ours. We grant a limited, revocable, non-transferable licence to use them only for using the service under these Terms. Do not copy, modify or resell them without written permission.

12. Changes to these Terms

We may update these Terms from time to time. For material changes we will give reasonable advance notice in the system or by email. Continuing to use the service after the updated Terms take effect means you accept them.

13. Governing law

These Terms are governed by Thai law, and disputes fall under the jurisdiction of the Thai courts.

14. Contact us

Questions about these Terms: support@boxbak.app — We reply by the next business day (Mon–Fri, 19:00–20:00 Bangkok time).