Connect the store's LINE OA to BoxBak

What connecting LINE is for

These settings apply to every branch and have two parts: the LIFF app and LINE Login let staff link their LINE accounts to the store, and the Messaging channel lets the store send messages, such as telling staff about shift change or swap requests. "Connection status" at the top shows how many steps are left.

Good to know

• Turn on at least one LINE feature in Settings › Store features, such as LINE account linking or LINE shift notifications.

Card 1: LIFF app and LINE Login

Used to verify staff and link their LINE accounts to the store. You need a LINE Login channel and a LIFF app in LINE Developers first.

Steps

1. Enter the LIFF ID and the LINE Login channel ID
2. Enter the store's LINE OA friend link from LINE Official Account Manager (optional)
3. Tap "Save connection"
4. Copy the endpoint URL shown and paste it into the LIFF tab of the LINE Login channel

Card 2: Messaging channel and a test message

Used to send staff notifications through the store's LINE OA. Enter the Messaging channel ID and access token, then save. The saved token is never shown again; leave the field blank to keep it.

Steps

1. Enter the Messaging channel ID and access token, then tap "Save connection"
2. Tap "Send test message"; it goes to your own LINE account
3. Open LINE and check that the message arrived

Good to know

• For customer messages to reach BoxBak, also enter the Messaging channel secret on this card (shown when the store has LINE customer replies enabled).

Have staff link their LINE accounts

After card 1 is saved, the Connect LINE page shows a link for staff to open in the LINE app to link their account. Send it to staff, and have them add the store's LINE OA as a friend so they can receive its messages.

Steps

1. Copy the link for staff to open in LINE
2. Send it to staff to open in the LINE app and follow the steps
3. Have them add the store's LINE OA as a friend

Shift and task notifications on LINE

Once the Messaging channel is ready and staff have linked their accounts, BoxBak tells staff on LINE about shift change or swap requests, and when they are given a task, nudged about one, or have one sent back. Each can be turned on or off in Settings › Store features.

Rich menu: shortcut buttons under the LINE OA chat

Tap "Rich menu" on the Connect LINE page, pick 3 or 6 buttons, name each one and choose what it opens (the queue page, the booking page, the menu, member points, call the store, a link or a chat message), preview it and publish. The queue and booking buttons use the chosen branch's real links, so print the door QR or create the online booking link first.

Steps

1. Make sure the Messaging channel access token is saved on card 2
2. Open the rich menu page and pick a layout, a colour and the menu bar text
3. Set each button, then tap "Publish to the LINE OA"

Good to know

• Publishing again replaces the current menu, and "Remove the rich menu from the OA" takes it down at any time. Every publish and removal is kept in the settings history.

Send the receipt on LINE after payment

Turn on "Send a receipt on LINE after payment" in Settings › QR self-order, in the Guest messages section (it stays off until you do). Only the guest who asked for LINE messages when they queued or booked and was the FIRST group seated on that bill gets one (a group that joined the bill later does not: it would see the first group's order). Turning the switch off also stops links already sent from opening. The total, VAT and payment match the paper receipt, with a button to the full receipt; paper receipts print as before.

The test message fails

If the token is reported invalid, check the access token and save it again. If the token works but nothing is sent, your own LINE account has not been linked through the staff link yet, or you have not added the store's LINE OA as a friend. If you changed values, save before testing.