Table reservations: book ahead, see reserved tables on the floor, seat the group when it arrives
Turn reservations on per branch, take bookings in POS › Reservations (the same table can never be booked twice for overlapping times), see a reserved table on the floor ahead of time, and tap Arrived to open the table's bill when the group comes.
Turn reservations on at a branch
On Settings › QR self-order, in the Reservations section, choose the branch, turn on Take reservations at this branch, set the default stay of a booking (90 minutes by default), how long ahead the floor shows a table as reserved (60 minutes by default) and whether to ask for a phone number, then tap Save.
Steps
- Open Settings › QR self-order and pick the Reservations section
- Turn on Take reservations at this branch, set the rest and tap SaveThe phone setting is shared with the branch's walk-in queue
Good to know
- A booking's name, phone number and note are deleted automatically 30 days after the booking, and guests are never signed up for membership.
Take a booking
On the POS, tap Reservations, then Book a table. Enter the date, time, stay and number of people, choose a table (or Any table, chosen when the group arrives), the booking name, phone number and note, then tap Save booking. A table another booking holds at that time cannot be chosen: the same table can never be booked for overlapping times, but back-to-back bookings are fine, such as 18:00–19:30 and then 19:30–21:00.
Steps
- Open the POS, tap Reservations, then Book a table
- Enter the date, time and people, and choose a tableA table marked Booked can't be chosen for that time
- Enter the booking name and phone number, then tap Save booking
Good to know
- Tap Edit to change the time, table or party size, and Cancel booking when the guest calls it off: the table is free for others at once.
Arrivals, no-shows and the floor
Close to the booked time the table shows Reserved with the time on the floor. Opening a bill or seating a queue group there asks first (you can carry on). When the booked group arrives, tap Arrived and choose the booked table or another one: the table's bill opens at once. If the table already has an open bill you can choose Join the open bill. If the group is late and does not come, staff decide and tap No-show. When the group leaves early, tap Guests left to free the table for other bookings.
Steps
- When the group arrives, tap Arrived
- Choose the booked table or another oneThe table's bill opens at once
Good to know
- Nothing closes a booking on its own when the group does not come: staff decide.
Related guides
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