Online booking: guests book a table themselves from the restaurant's link
Turn online booking on per branch and share the booking link or QR. Guests see only the times still open from the opening hours and tables. Bookings arrive in POS › Reservations with an Online badge, confirmed automatically or waiting for staff to confirm.
Turn online booking on and make the booking link
On Settings › QR self-order, in the Reservations section, first turn on Take reservations at this branch. Then in the Online booking card turn on Take online bookings, set the table time, the start-time grid, how far ahead and how soon guests may book, the party sizes and a message to guests, and tap Save online booking. Tap Make booking link to copy the link or use its QR on LINE, Facebook, Google Maps or your door. The branch needs opening hours, or guests see no open times.
Steps
- Open Settings › QR self-order and pick the Reservations section
- Turn on Take online bookings, set the rest and tap Save online bookingDefaults: 90-minute table time, every 30 minutes, up to 30 days ahead, at least an hour ahead
- Tap Make booking link, then copy it or use the QRMaking a new link stops the old one at once
Good to know
- Only times with a free table that seats the party are shown, from the opening hours, the tables' seats and the bookings already made. One booking takes one table.
- Guests' nicknames, phone numbers and emails are deleted within 30 days after the booking and never written to the change history.
Online bookings on the POS
Bookings guests made themselves show in POS › Reservations with an Online badge and no table yet. When the group arrives, tap Arrived and choose a table as usual. If Staff confirm online bookings first is on, a new booking shows as Pending: tap Confirm booking or Decline. Guests who left an email or LINE are told.
Steps
- Open the POS and tap Reservations
- For a Pending booking, tap Confirm booking or Decline
Good to know
- A pending request holds its place like any booking; once its time has passed it reads Request expired.
- If staff book a time when every table is already promised (online bookings without a table included), the POS asks first, and the floor shows bookings that still need tables.
Guests book and cancel themselves
The guest opens the booking link, picks the party size, a day and an open time, enters a nickname (optional) and a phone number as the restaurant asks, and taps Book the table. They get their own booking page to view or cancel it until the restaurant's cutoff (an hour before by default) and to get messages by email or LINE when the restaurant uses them. Fake bookings are limited by a daily cap per branch, one booking per phone per day and a limit on rapid bookings from one network.
Steps
- The guest opens the booking link and picks the party, day and time
- They fill in their details and tap Book the tableThey should keep their booking page to come back or cancel
Good to know
- If the booking page shows every time as full, check the opening hours, the tables' seat counts and Most online guests at once in the settings.
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