Member tiers, birthday offers and LINE messages to members

Set member tiers

In Settings › Loyalty & points, under "Member tiers", choose spend or points earned over how many months, then add tiers with a threshold and a points multiplier. Tiers are recalculated at every bill close and daily; a tier reached on a bill applies its multiplier from the next bill.

Good to know

• When a member falls short, keep the tier for a grace period, lower it straight away, or never lower it.
• Every rule and tier change is recorded.

Members-only and tier-only promotions

On the promotions screen, create a whole-bill offer or a code and set "For" to members only or to members of a tier or higher. The discount applies when the cashier attaches a qualifying member to the bill and leaves when the member is removed.

Birthday offer

Create a code promotion (one shared code) for "members in their birthday window", pick it under "Birthday offer" and set the days before and after the birthday. Record a customer's birthday on their member profile when they agree. Checkout shows the code while the member is in their window; it works once a year per member.

Good to know

• Only the day and month are kept, never the year.
• Turn on "Send a birthday greeting on LINE" to send the code to linked members on the first day of their window.

Let members link LINE for messages

At checkout or on the member profile, tap "Link LINE". The customer scans the QR and sends the message in the store's LINE chat; sending it is their agreement. They can type STOP at any time, or staff can tap "Stop messages".

Good to know

• Set the store's LINE ID in Settings › QR self-order (guest messages) and connect the store's LINE OA in Settings › LINE integration first.
• The store never sends SMS.

Send LINE messages to member groups

Under "LINE messages to members", write the message, attach a picture and a promotion code if you like, and choose members by tier, visits, 12-month spend or birthday month. Tap "Count recipients" first, then "Send now". Only members linked to LINE who agreed to messages receive it. Delivery is shown in the list below.

Good to know

• Only people with "Send LINE messages to members" (the owner) can send, up to 3 times a day and 5,000 members each.
• The AI assistant can draft a message, but a person must approve it before anything is sent.